What is Hosted PBX?
Hosted PBX is a new approach to the PBX market which
allows businesses to "outsource" their PBX to a service provider.
Hosted PBX actually does provide a number of advantages over the legacy
PBX, such as:
- Your four digit extension follows you wherever you travel
- Save on long-distance with low-cost VoIP
- Telecommuter and mobile-worker friendly
However, there are a number of problems with using a
hosted PBX service. We will discuss the three most glaring ones and
then give you a best-of-both-world's solution.
Problem #1: Hosted PBX = Dropped Calls
Using a hosted PBX means that *all* of your telephone calls will travel
over the public internet - the same public internet that has a tendency
to slow during peak traffic hours. These slowdowns are barely noticed
as you are browsing or downloading email, but these few-second lapses
*will* cause a VoIP call to sound very poor, or even drop. Even if the
public internet stays fast (or you use a private connection), you are
still placing 100% faith in the quality of your hosted PBX provider's
Let's talk cost. Hosted PBX providers will try to lure you in by
claiming that their solution will save you money. At first glance, it
may seem to. But does it really? Most providers charge an average of
$50 per employee per month. Since the average business keeps its phone
system for about five years we can easily compute what a hosted PBX
will really cost you (assuming 20 employees):
Problem #2: Hosted PBX = Expensive!
- $50/mo. x 20 employees x 5 years = $60,000!
Problem #3: Hosted PBX = Less Features
When you use a hosted PBX service your business will be "sharing" a
remote server with hundreds, and often thousands, of other businesses.
This is a big problem because many high-end PBX features are
computationally expensive -- requiring a lot of dedicated server
resources. For this reason, if you dig deeply into the feature-set, you
will notice that most hosted providers lack a number of important PBX
features such as: automatic call distribution, call recording,
conference bridges, call barging, presence management, unified
messaging, powerful reporting, just to name a few.
Fret not. There is a solution that can provide you the reliability and
feature set of a premise PBX along with the flexibility and long
distance savings of a hosted PBX. That solution is a "hybrid IP PBX":
Answer: The hybrid IP PBX is the best of both worlds
- Seamlessly blend VoIP and PSTN for low-cost and high-reliability
- Use our patent-pending telecommuter technology
- Talk between branch offices without paying long distance
- Telecommuters talk back to headquarters for free
- Take your phone anywhere and your 4-digit extension will follow
- Use a soft-phone while at home or on the road
- Build a distributed call center and save on rent