Returns

Please note that all sales are final. Please be sure to purchase the right item(s).

There may be some special case in which we will accept to refund or exchange the item. Each case will and must be handled separately. For more information, please contact us. 

General Return Policy
You may return most new, sealed, unopened and unused items in the original packaging within 15 days of delivery for a full refund minus shipping costs. Please note the return shipping will be the responsibility of the buyer.

Items that are opened and no longer sealed (meaning unpacked, all parts, accessories and manuals) and cannot be sold as new may be returned within 15 days of delivery but at the shipping expense of the buyer and with the expense of a restocking fee of 30%. Items with missing pieces, parts, accessories, manuals, documentation and even damaged original boxes cannot be returned. No returns for items without original packaging. 

DOA (Dead on arrival) 
All Defective on arrival product will be handled by VoIP Gizmos Canada within the first fifteen (15) days after the product has been received. After this time period, all warranty are directly processed by the respective manufacturer. 

Return Merchandise Authorization Number
In all cases returned items must have a Return Merchandise Authorization number (RMA #) for receiving. Please contact us to receive RMA form. Returned items without an RMA number will not be accepted and returned at the expense of the sender.

Return Shipping
We can not be held responsible for any misplacement, damage or loss of the order content once the product are shipped. Any cases must be directly taken to the Carrier Service and no replacement and/or compensation will be given under any circumstances. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You should expect to receive your refund within 4 weeks of shipping the item back to us.

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