Shipping and Refunds Policy
Turnaround timeAll orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
Canada Post Regular or Expedited
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders will not have tracking numbers.
We charge flat $14.95 shipping rate to most provinces across Canada with exception of Yukon, Northwest Territories, Newfoundland and Labrador, and Nunavut. We charge $29.99 flat for shipping to Yukon, NWT, and NunavutYukon, Northwest Territories, Newfoundland and Labrador, and Nunavut. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards. These items are not eligible for return, refund or exchange.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at at address provided once you have received the RMA (return merchandise authorization #)
For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
Please note returns will be subject to a minimum 15% restocking fee. All equipment deemed to be Out of Box Failure (OBF) or defective in nature will need to have a Return Merchandise Authorization (RMA) number in order to be processed for credit or replacement. Special orders for items not normally stocked by Seller are non-cancellable and non-refundable.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.